Open Your Mind to a Better You

Flexible Locations

Frequently Asked Questions

• What mental health services does Open Minds offer in Kingsport and Bristol, TN?

  We provide a full range of mental health care — including therapy, psychiatry, Neurostar-TMS, and Spravato treatments — all delivered by licensed professionals serving Tennessee and Virginia.

• How do I become a new patient at Open Minds?

  You can easily start by booking your first appointment online or calling our Kingsport clinic. Visit our new patient page to learn what to expect at your first visit.

• Does Open Minds accept insurance for therapy and psychiatry sessions?

  Yes. We accept most major insurance providers and offer transparent guidance. You can check accepted plans on our finance insurance page.

• What makes Open Minds different from other mental health clinics in Kingsport and Bristol, TN?

  Our licensed team offers compassionate, patient-centered care that combines science-based treatment with a holistic approach — available both in-person and through telehealth across Tennessee and Virginia.

• What is the difference between Spravato and NeuroStar TMS treatments?

  Spravato uses Esketamine nasal therapy, while Neurostar TMS uses non-invasive magnetic stimulation. Your provider will guide you on which approach best fits your mental health needs. Both are first-line treatments for depression that has not responded to other options.

• How do I contact Open Minds for an appointment or consultation?

  You can call us or send a message through our online form. Visit our Kingsport or Bristol Offices to reach our care team directly.

• What Age Groups do You Work With?

  We see patients across their whole lifespan.

• What are Your Hours Of Operation?

  We are open Monday to Thursday, 8:30am to 4:30pm, and Friday, 8:30am to 12:30pm. We also offer flexible hours for TMS and Spravato Treatments.

• How Often Will I See My Provider?

  Our care plan is individually tailored to you, there is no minimum or maximum appointment frequency. Your provider will work with you to determine what appointment frequency and length is most appropriate and beneficial. 

• Can I Choose My Provider?

  If you have a preference for a specific provider, we will do our best to accommodate it.

• What is your Cancellation/No-Show Policy?

  If you cancel your appointment less than 24 hours in advance, a $50 no-show fee will be charged to your account. Otherwise, you may cancel and reschedule your appointments at no cost!

• What is the Difference Between a Psychiatrist and a PMHNP?

  Psychiatrists are doctors who can practice independently, while PMHNPs are nurse practitioners with advanced training in mental health. PMHNPs can diagnose conditions, prescribe medications, and manage treatment — but they work with a collaborating physician as part of a care team. This model means you get the benefit of personalized care from your provider, backed by physician oversight for safety and quality.